There are millions of searches for cheap, fast and safe international money transfer providers. Ease of information because of technological advancement has already led to competitors implementing the best methods to achieve the basic concept of a market. But the unanswered question that plays a major role in a customer picking one service over the other for sending remittances from Canada to Nigeria is whether a service provider can facilitate convenient money transfer to Nigeria from Canada.

But How Do We Define Convenience in the Remittance Industry?

Obviously, a financial organization or platform has to provide instant transactions online at the most affordable processing fee. But we will not address them in this blog. Because there is a different concept of ‘convenience’ to be discussed. Is it all about getting the brand visible to the client? How can one aim for perfection, if that is an actual thing at all? Or is it just about the journey that all money transfer platforms need to take to become better than their competitors? Let us enlist all the parameters of a convenient IMTO.

1. Large Area Coverage – Boon or a Curse?

When it comes to transaction terminating points in Nigeria, N2Xpress facilitates money transfer to Nigerian banks. Apart from actively participating in the Nigerian remittance market, N2Xpress also provides online wire transfer services to Ghana, India and Kenya.

From an organizational point of view, this could have certain limitations for a business, most of all being, the inability to tap into a bigger market. However, overcoming the FOMO effect, these platforms are able to concentrate on fulfilling the users’ demands and understanding their needs. Additionally, as per the customer feedback, they can easily monitor their own performance and make instant changes as per the customers’ feedback. Overall, this benefits the end-user, i.e. you, the customer.

2. Ease of Navigation within the Platform

Keeping it simple and goal-oriented must be the objective of a convenient money transfer service. This includes an interactive UX-design while keeping the overall outlook subtle and easily understandable. One should not face any difficulty in navigating the website. If you use any query and you don’t get what you are looking, well then, what’s the use of such a platform?

After all, your primary objective of visiting a website is to send money to Nigeria from Canada. And if you are unable to achieve that task, well, the primary goal of the money transfer platform been defeated.

This does not mean that a good money transfer should totally discard the design-complexity. A good analogy to explain this would be the difference between the highly customizable Android and extremely simplistic iOS. Android has its own set of loyal customers but there is a reason why iOS is considered better by a majority.

3. Minimum document requirement

Right from the customer’s first point of contact, i.e. website, a convenient money transfer service would focus on keeping the data-entry and document submission requirements to a minimum.

Cold-heart truth is that users hate KYC! Most of them do not apply for a new money transfer service provider. Why?

Not because of the fear of sharing details but because they do not want to go through the wearisome process of document verification. Talk about an individual’s hunger for convenience!

However, even if a regulated money transfer platform wants to, it cannot and should not compromise its legal and moral obligations. This is where KYC documents are important. But where is the convenience in this?

Document verification for a customer can take a few hours to even a couple of days, or even more. However, at N2Xpress, if the documents are clearly visible, then the document verification can be concluded within a few minutes after which the user can start making payments to his or her beneficiary.

4. Payment Options – Credit, Debit, Bank Account

After the registration and verification part, we get down to the real deal – the Payment. Option to use a credit card, debit card or internet banking allows users the ultimate flexibility. It gives them the power to choose!

Every single IMTO has a certain maximum limit for a single transaction to avoid excess paperwork or for security purposes. Although there are multiple points in favor of IMTOs in the ‘IMTOs vs Banks‘ debate, this is one of the points where banks have the upper hand.

5. How You Respond is Important

The crucial factor, and apparently, the most important one, that defines real convenience in sending money to Nigeria is, undoubtedly, customer support.

You would not want to talk to a representative who keeps running to the technical team to get answers to every single question. At the same time, the last thing you want from the support agent is to use jargon that you are completely unfamiliar with. In fact, this would be absolutely frustrating!

Be it instant chat support or prompt email response, an experienced and well-versed customer support staff not only addresses all your queries but also maintains a comfort level during the conversation.

N2Xpress customer support team ensures that you get the information you want in the most convenient way. Their primary objective is to strengthen their reliability while making the customer feel comfortable.